Is Physical Chess the only supplier?

  • 10 Aug 2012 2:52 PM
    Message # 1043726
    Any of you fencers out there have surely ordered through Physical Chess before so you know why I am asking this.  Is this the only option?  I like good communications and calling a company and talking to humans instead of leaving a message.  I like for emails to be sent if there is any problems.   I do not like to not be informed. Physical Chess has a great opportunity to be THE COMPANY at the cusp of something brand new and exciting but not if they continue with the same old customer service.
  • 11 Aug 2012 11:04 AM
    Reply # 1044265 on 1043726
     For example. Physical Chess emailed me the 1st about glove size on my order. I was notified from Physical Chess through Amazon that my daggers had shipped the 3rd. It took a whole week for them to actually get to the USPS shipping facility in Jersey.  In short still in the same state as Physical Chess ... a week after I was told it shipped.  The problem is either with Physical Chess or the USPS and and I don't really care whose problem it is. It shouldn't be the customer's problem!  All I am saying is there are other suppliers with whom I have had no problems with communication or shipping. 


  • 13 Aug 2012 9:46 AM
    Reply # 1045718 on 1043726
    I feel your pain. There have been issues in the past but PC is not the only company that has issues regarding shipping and communication. With any supplier it is a crap shoot. One day service is stellar, the next day it is below par.
  • 13 Aug 2012 8:26 PM
    Reply # 1046240 on 1043726
    Order arrived today........WITHOUT BODY CORDS.  Actually I have ordered from many and it isn't ever like this for me.

  • 14 Aug 2012 12:41 AM
    Reply # 1046471 on 1043726
    And also although the order clearly states and is marked left handed I was sent two right handed daggers.  So they managed to get the gloves correct.  One out of three on a $200 dollar order.
  • 14 Aug 2012 7:50 PM
    Reply # 1047267 on 1043726
    Update: 14 days and repeated emails later I finally got a return call from Physical Chess. All we want is a source of clear communication when orders go wrong.  There was an apology and a promise to get the correct stuff by
    the 18th. I so hope they come through I want them to succeed.
  • 16 Sep 2013 7:15 PM
    Reply # 1390953 on 1043726
    Visiting their site, they seem to be all out of stock.  Anyone other sellrs out there?
  • 19 Sep 2013 5:42 PM
    Reply # 1393756 on 1043726
    Anonymous member (Administrator)

    The DFA is currently handling all orders for dagger weapons and body cords.

    Please e-mail the DFA to order any official DFA equipment.

     

    Thank you!

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